Effective Date: February 8, 2025
1. Refund Eligibility
If a customer is not satisfied with our service, we first offer revisions to improve their experience. If the customer is still not satisfied after revisions, we will provide a refund with a 35% deduction from the service fee.
2. Refund Request Timeframe
Customers must request a refund within 7 days of service delivery. Refund requests made after this period will not be accepted.
3. Refund Processing
- Refunds will be processed through the original payment method (Visa or Stripe).
- Refunds will be issued within 7 days after approval.
4. Non-Refundable Services
- Custom or personalized services are also eligible for refunds but will still have a 35% deduction from the service fee.
5. How to Request a Refund
To request a refund, customers can contact us via:
📧 Email: support@ecombybeo.com
📩 Contact Form: Available on our website’s Contact Page.
Customers should provide their order ID and a brief reason for the refund request.
6. Right to Deny Refunds
We reserve the right to deny refunds if:
✅ The service was fully delivered as promised.
✅ The refund request is made after 7 days of service delivery.
✅ There is suspected abuse of our refund policy (e.g., repeated refund requests for completed services).
